Complaining about Gatwick noise
It is important that people affected by aircraft noise complain about it.
It is also important that they complain not just once, by repeatedly (once a week perhaps, not every single day – that takes too much of people’s time and energy!) – if the noise problem continues. One complaint is not enough!
How to complain to Gatwick, if you are bothered by their aircraft noise
How to complain to Gatwick, if you are bothered by their aircraft noise
Gatwick Airport has a complaints form. There is also a way to complain by mobile phone.
How to complain to Gatwick
If you wish to raise a complaint with Gatwick, have as much of the following information ready as possible:
• Your name and address including postcode.
• Date and time of the incident
• Count the engines on the aircraft. Other details might well be useful (eg Airline).
• The nature of your complaint (noise, low flying etc).
• Any other details you may have of the aircraft and flight.
The complaint form is at https://viewpoint-eu.emsbk.com/lgw3
Flight tracking apps can help you find out about the aircraft and its flight details, for more information about these see our FACTS section.
If you are dissatisfied with the response you can contact one of the local community groups around Gatwick in your area, who may be able to suggest further action.
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Also
If you want to know more about noise from planes or the airport, or have a specific complaint, then please contact our Flight Performance Team (FPT). [This used to be called their Flight Evaluation Unit (FEU).].
If you want to contact Gatwick by email or by phone, see http://www.gatwickairport.com/business-community/aircraft-noise/noise-enquiries/contact-us/
Email: noise.line@gatwickairport.com
Telephone: 0800 393 070 [Website says it is Freephone, but there is a cost of around14p per minute from mobiles].
Gatwick Airport Ltd Flight Performance Team Destinations Place Gatwick Airport West Sussex RH6 0NP
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Annual reports
Gatwick Airport flight performance team report 2013
Gatwick Airport flight performance team report 2012
Gatwick Airport flight performance team report 2011
Continuous descent approach performance report 2011
Gatwick Airport flight evaluation report 2010
Gatwick Airport flight evaluation report 2009
Gatwick Airport flight evaluation report 2008
Gatwick Airport flight evaluation report 2007
Gatwick Airport flight evaluation report 2006
Quarterly reports
FPT report – 2014 Q3
FPT report – 2014 Q2
FPT report – 2014 Q1
FPT report – 2013 Q4
FPT report – 2013 Q3
FPT report – 2013 Q2
FPT report – 2013 Q1
FPT report – 2012 Q4
FPT report – 2012 Q3
FPT report – 2012 Q2
FPT report – 2012 Q1
FEU report – 2011 Q4
FEU report – 2011 Q3
FEU report – 2011 Q2
FEU report – 2011 Q1
FEU report – 2010 Q4
FEU report – 2010 Q3
FEU report – 2010 Q2
FEU report – 2010 Q1
FEU report – 2009 Q4
FEU report – 2009 Q3
FEU report – 2009 Q2
FEU report – 2009 Q1
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Gatwick’s noise policy says:
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FPT reports
Publications and studies from the flight performance team.