Complaining about Gatwick noise
Especially with the flight path trial in summer 2014, the warm summer so people spent more time outdoors, and had windows open more often – and a growing number jetting off on cheap holidays and trips abroad, there has been more real (and more perceived) aircraft noise this summer.
It is important that people affected by aircraft noise complain about it.
It is also important that they complain not just once, by repeatedly (once a week perhaps, not every single day – that takes too much of people’s time and energy!) – if the noise problem continues. One complaint is not enough!
How to complain to Gatwick, if you are bothered by their aircraft noise
Gatwick Airport no longer allow people to complain by phone or by email. Here is how to complain now:
How to complain to Gatwick
If you wish to raise a complaint with Gatwick, have as much of the following information ready as possible:
• Your name and address including postcode.
• Date and time of the incident
• Count the engines on the aircraft. Other details might well be useful (eg Airline).
• The nature of your complaint (noise, low flying etc).
• Any other details you may have of the aircraft and flight.
You can now (November 2016) only register your complaint to Gatwick through the Casper flight tracking Web site. This can only be accessed by Windows or Apple PCs or Laptops, not Smartphones or Tablets. To start this application click HERE
When the Web site has loaded, click on the ‘Make a noise complaint’ words on the left side of your screen. Then follow the instructions.
Flight tracking apps can help you find out about the aircraft and its flight details, for more information about these see our FACTS section.
Complaining by email and telephone is no longer possible, these services have been withdrawn.
The only other way of raising a complaint is to write, including the information mentioned above to ensure that your complaint will be registered. The address is:
Flight Performance Team
If you are dissatisfied with the response you can contact one of the local community groups around Gatwick in your area, who may be able to suggest further action.
If you want to know more about noise from planes or the airport, or have a specific complaint, then please contact our Flight Performance Team (FPT). [This used to be called their Flight Evaluation Unit (FEU).].
If you want to contact Gatwick by email or by phone, see http://www.gatwickairport.com/business-community/aircraft-noise/noise-enquiries/contact-us/
Telephone: 0800 393 070 [Website says it is Freephone, but there is a cost of around14p per minute from mobiles].
Gatwick Airport Ltd Flight Performance Team Destinations Place Gatwick Airport West Sussex RH6 0NP
Gatwick Airport flight performance team report 2013
Gatwick Airport flight performance team report 2012
Gatwick Airport flight performance team report 2011
Continuous descent approach performance report 2011
Gatwick Airport flight evaluation report 2010
Gatwick Airport flight evaluation report 2009
Gatwick Airport flight evaluation report 2008
Gatwick Airport flight evaluation report 2007
Gatwick Airport flight evaluation report 2006
Gatwick’s noise policy says: