Complaining about Gatwick noise

Especially with the flight path trial in summer 2014, the warm summer so people spent more time outdoors, and had windows open more often – and a growing number jetting off on cheap holidays and trips abroad, there has been more real (and more perceived) aircraft noise this summer.

It is important that people affected by aircraft noise complain about it.

It is also important that they complain not just once, by repeatedly (once a week perhaps, not every single day – that takes too much of people’s time and energy!) – if the noise problem continues. One complaint is not enough!


How to complain to Gatwick, if you are bothered by their aircraft noise

Gatwick Airport no longer allow people to complain by phone or by email.  Here is how to complain now:

How to complain to Gatwick

If you wish to raise a complaint with Gatwick, have as much of the following information ready as possible:
•    Your name and address including postcode.
•    Date and time of the incident
•    Count the engines on the aircraft.  Other details might well be useful (eg Airline).
•    The nature of your complaint (noise, low flying etc).
•    Any other details you may have of the aircraft and flight.

You can now (November 2016) only register your complaint to Gatwick through the Casper flight tracking Web site.  This can only be accessed by Windows or Apple PCs or Laptops, not Smartphones or Tablets.  To start this application click HERE

When the Web site has loaded, click on the ‘Make a noise complaint’ words on the left side of your screen.  Then follow the instructions.

Flight tracking apps can help you find out about the aircraft and its flight details, for more information about these see our FACTS section.

Complaining by email and telephone is no longer possible, these services have been withdrawn.

The only other way of raising a complaint is to write, including the information mentioned above to ensure that your complaint will be registered.  The address is:

Flight Performance Team
South Terminal
Gatwick Airport
West Sussex
RH6 0NP

If you are dissatisfied with the response you can contact one of the local community groups around Gatwick in your area, who may be able to suggest further action.

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Also

1.  Ask for written reply.
2.  If appropriate, ask for a print out of the aircraft track, and details of its height over your house (or where you are complaining from).
3.  If told aircraft did not exceed noise limits, point out that the monitors do not detect all infringements because not all aircraft fly over them. Nor, probably, are the few monitors that exist near your house (they are about a mile from the end of the runway).
4. If told that the matter will be taken up with the airline, or with Air Traffic Control, or with some airport committee, insist on seeing response or action from that body.
5. If still dissatisfied, write to your MP.
. Please copy your complaint, and any responses,  to GACC please.                                     Email:  gacc@btconnect.com


 

Flight Performance Team

If you want to know more about noise from planes or the airport, or have a specific complaint, then please contact our Flight Performance Team (FPT).  [This used to be called their Flight Evaluation Unit (FEU).].

If you want to contact Gatwick by email or by phone, see   http://www.gatwickairport.com/business-community/aircraft-noise/noise-enquiries/contact-us/

This page says you can, as well as the online complaint form, contact them by:

Email:  noise.line@gatwickairport.com 

Telephone: 0800 393 070  [Website says it is Freephone, but there is a cost of around14p per minute from mobiles].

Gatwick Airport Ltd Flight Performance Team Destinations Place Gatwick Airport West Sussex RH6 0NP

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Annual reports

Gatwick Airport flight performance team report 2013
Gatwick Airport flight performance team report 2012
 
Gatwick Airport flight performance team report 2011 

Continuous descent approach performance report 2011

Gatwick Airport flight evaluation report 2010 
Gatwick Airport flight evaluation report 2009 
Gatwick Airport flight evaluation report 2008
Gatwick Airport flight evaluation report 2007
Gatwick Airport flight evaluation report 2006

Quarterly reports

FPT report – 2014 Q3
FPT report – 2014 Q2

FPT report – 2014 Q1

FPT report – 2013 Q4
FPT report – 2013 Q3
FPT report – 2013 Q2
FPT report – 2013 Q1

FPT report – 2012 Q4
FPT report – 2012 Q3
FPT report – 2012 Q2
FPT report – 2012 Q1

FEU report – 2011 Q4
FEU report – 2011 Q3
FEU report – 2011 Q2
FEU report – 2011 Q1 

FEU report – 2010 Q4
FEU report – 2010 Q3
FEU report – 2010 Q2
FEU report – 2010 Q1

FEU report – 2009 Q4
FEU report – 2009 Q3
FEU report – 2009 Q2
FEU report – 2009 Q1


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 Gatwick’s noise policy says:

Reporting
Numbers and summary details of complaints will be reported quarterly at the Gatwick Airport Consultative Committee (GATCOM) and the Noise and Track Monitoring Advisory Group (NaTMAG), along with Noise Infringements, Continuous Descent Approach performance and Track Keeping performance.


Gatwick’s Noise Report for 2013 is at
Gatwick says there were 2,979 noise complaints in 2013 (Page 19)
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Gatwick’s pages on Performance Reporting are at
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FPT reports

Publications and studies from the flight performance team.

NATMAG minutes

NATMAGS minutes .