Heathrow award for top airport for shopping for 3rd year. Net Retail Income per passenger £6.21 in 2012 (£5.64 in 2010)

For the third year, Heathrow got the award (within the airports industry) for the top airport for shopping. Heathrow has over 52,000 square metres of retail space and more than 340 retail and catering outlets. Heathrow overtook Dubai International to win the title of “World’s Best Airport for Shopping” for 2012. Heathrow has the highest retail sales of any airport in the world ahead of Incheon airport in South Korea.  Figures from the Moodie Report in February 2013 said that Net Retail Income per passenger at Heathrow was £6.21 (up 4.4% on 2011, partly due to the Olympics) in 2012 and £5.95 in 2011, while it was £5.64 in 2010. (By comparison the Net Retail Income at Stansted in 2012 was £4.27 per passenger).  At Heathrow in 2012 the gross retail income increased +5.7% to £460.1 million 

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Source: ©The Moodie Report on 2012 is at http://www.moodiereport.com/document.php?c_id=6&doc_id=34203

and

the Moodie Report on 2011 is at                              http://www.moodiereport.com/document.php?c_id=36&doc_id=30085

 


Some more recent information too:

[Airport shops do not help the economy of host community]

2011 Heathrow, NRI (Net Retail Income) per passenger increased +5.3% to £5.95 (2010: £5.64). And now for Jan-Sept 2013 the NRI was £6.18

Heathrow turnover Jan-Sept 2013 was £1,836 million. Of that car parking £66m. Duty & tax-free £91m. Total retail £358. Aeornautical £1,130m

In 1st 9 months of 2013 Heathrow total Net Retail Income (NRI) grew +6.3% to £339 million (2012: £319m), from traffic growth + more NRI /pax

In the first 9 months of 2013 Net Retail Income/ passenger at Heathrow was £6.18, which was 2.6% up on £6.02 for the 1st 9 months of 2012

Data from  http://www.moodiereport.com/document.php?doc_id=37108

Heathrow Airport posts healthy retail growth in first nine months 21/10/13

and
http://www.moodiereport.com/document.php?c_id=36&doc_id=30085 Strong retail performance buoys BAA’s London airports in 2011 23.2.2012

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Healthy growth in net retail income per passenger buoys Heathrow in 2012

18/02/13

Source: ©The Moodie Report

By Dermot Davitt

The key figure of net retail income per passenger climbed by +4.4% in the year to £5.82. This figure rose ahead of inflation, noted Heathrow (SP).

Overall retail income (including F&B, bureau de change and other services) climbed by +4.5% to £541.7 million.

Heathrow’s retail income increased +5.7% to £460.1 million and NRI per passenger increased +4.4% to £6.21. The underlying growth in Heathrow’s net retail income per passenger was slightly higher (around +5.5%) after adjusting for one-off benefits and Olympic-related income.

Heathrow’s duty and tax-free and airside specialist shops continued to see increases in the average spend
of passengers purchasing items in the in-terminal retail facilities. This was driven by factors including an increased proportion of higher spending non-EU passengers, refurbishment of Terminal 3’s airside shops and enhancements to World Duty Free’s stores in Terminals 3 and 4. In airside specialist shops, trading was buoyant in the luxury and fashion segments, the company said.

 

The performance of retail by category in 2012

A strong performance in bureaux de change at Heathrow was due primarily to improvements in contract terms with business partners. Catering income grew well ahead of passenger growth due to rebalancing of the portfolio towards premium outlets, enhanced contractual terms and a general focus on speed and quality of service. Finally in advertising, income growth was due to Olympic-related sales.

Stansted’s retail income decreased -1.9% to £81.6 million, outperforming the -3.2% decline in its passenger traffic. NRI per passenger increased +2.8% to £4.27. Catering, landside shops and bookshops and other retail income increased year-on-year although this was more than offset by declines elsewhere, particularly in car parking and duty and tax-free.

How the key income areas break down for 2012

Group-wide, passenger numbers were flat at 87.4 million. Group revenues rose by +8.1% to £2.46 billion, with adjusted EBITDA up by +11.6% to £1.26 billion. The group recorded a pre-tax loss of £32.8 million, a sharp improvement on last year’s £255.8 million.

The company noted that investment at Heathrow surged by +30% last year to £1.1 billion as Heathrow T2 nears completion.

Colin Matthews, Chief Executive Officer of Heathrow, said: “2012 was an historic year for Heathrow. We gave a warm welcome and a smooth journey to thousands of Olympic and Paralympic athletes, and greeted a record 70 million passengers over the twelve months.

“We also achieved record customer satisfaction levels, with three quarters of people saying they had a ‘very good’ or ‘excellent’ experience at Heathrow. Our capital investment programme continued, with over a billion pounds spent on improving the airport, mainly on the new Terminal 2 which opens next year. We also completed our refinancing programme, successfully issuing another £3 billion of bonds to put us on a stable, long term financial footing.”

http://www.moodiereport.com/document.php?c_id=6&doc_id=34203

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Heathrow among top ten airports in the world – and top for shopping

WC TV Feed
Heathrow Airport makes it into the top ten.

London’s Heathrow Airport has been named among the top ten world airports at the World Airport Awards 2013.

Heathrow came tenth overall in the awards, organised by aviation research organisation Skytrax, but was credited with the best airport shopping in the world while the new Terminal 5 took the world’s best airport terminal title.

Singapore’s Changi Airport was voted as the world’s top airport at the annual ceremony, based on the votes of 12 million travellers from 108 countries worldwide. Amsterdam’s Schiphol was named as the best in Europe.

It is the first time that Heathrow has made it into the top ten, but the third year running they have taken the top shopping prize.

Heathrow Commercial Director Fidel Lopez said: “We’re delighted that our passengers have recognised Heathrow once again at the prestigious World Airport Awards for a fourth year in a row for our shopping and for a second time for Terminal 5.

“Next year will see the opening of Terminal 2 which will allow even more of our passengers to enjoy an experience similar that offered by Terminal 5 today.

“Later this year we will also begin to announce a range of exciting brands set to open in Terminal 2 as part of our work to remain on the cutting edge of retail trends.”

http://shows.stv.tv/scottish-passport/top-tips/221836-heathrow-among-top-ten-airports-in-the-world/

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Airline customers name London Heathrow Airport as the world’s Best Airport for Airport Shopping

Mr John Holland-Kaye, Commercial Director, Heathrow Airport receives award for the Best Airport Shopping

Date?? 2013??
London Heathrow Airport wins award for the world’s Best Airport Shopping at 2012 World Airport Awards

London Heathrow Airport has the World’s Best Airport Shopping according to the 2012 World Airport Awards which were held at Passenger Terminal EXPO in Vienna. The award was decided by international passengers during a worldwide, 10-month survey.

“We congratulate Heathrow on winning the Best Airport Shopping Award for the second consecutive year. Heathrow has clearly not rested on its laurels after its previous success, and during 2011 the development of both Terminal 3 and Terminal 4 airside shopping areas has enhanced what was already an excellent shopping experience.” said Edward Plaisted of SKYTRAX.

John Holland-Kaye, Commercial Director of London Heathrow Airport said, “We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards. Terminal 5 is a great showcase of our vision of Heathrow’s future and the level of passenger experience we are working to deliver right across our airport. Together with a shopping experience which responds to our customer’s demands, we are proud that our work towards becoming Europe’s hub of choice is being recognised by the most important judge, our passengers.”

There was success for Hong Kong International Airport who finished in 2nd place, with Dubai International Airport completing the top 3. Incheon International Airport achieved 4th place with the newly renovated Sydney Airport completing the top 5.

http://www.worldairportawards.com/awards_2012/shopping.htm

 

World’s Best Airport Shopping.
2012 Winner Results

1 London Heathrow Airport

2 Dubai International Airport

3 Singapore Changi Airport

4 Hong Kong International Airport

5 Incheon International Airport

 

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Hub airport wins at World Airport Awards

20 April, 2012  (Heathrow Airport)

 
Terminal 5 departure lounge - airside

Heathrow has been named as the world’s Best Airport for Shopping’ for a third time at the World Airport Awards.

Heathrow has been named as the world’s Best Airport for Shopping’ for a third time at this year’s World Airport Awards, held yesterday (Thursday 19th April) at the Passenger Terminal EXPO 2012 in Vienna.

The awards were a double success for the UK’s hub airport as Terminal 5 was also named the world’s Best Airport Terminal following votes by airport passengers from across the globe.

The Skytrax 2011/12 World Airport Survey is the world’s leading independent study of airport passenger satisfaction and is widely regarded as the quality benchmark for the world airport industry, assessing customer service and facilities across 388 airports in 2012. The World Airport Awards are independent of any airport control or input and are therefore an impartial benchmark of airport excellence and quality.

Heathrow has over 52,000 square metres of retail space and more than 340 retail and catering outlets in total offering a wide range of premium brands and high street favourites including Paul Smith, Mulberry, Harrods, Ralph Lauren and Kurt Geiger. 2011 saw openings by Miu Miu and Spanish chain Zara – which opened its first ever UK airport store in Terminal 3. Pop-ups from Jack Wills and Ted Baker followed in Terminal 5 in late 2011/early 2012.

2011 was a record breaking year for Heathrow retailers who enjoyed an 8.8 per cent growth in gross turnover led by a boom in luxury spending from passengers using the UK’s only hub airport to connect from emerging markets.

Heathrow has the highest retail sales of any airport in the world ahead of Incheon airport in South Korea. Gross retail sales at Heathrow increased again in 2011 to £1.7bn/USD $2.6bn (2010: £1.5bn/USD $2.4bn), while Net Retail Income per passenger increased by 5.3 per cent to £4.35 (2010: £4.13).

Says John Holland-Kaye, commercial director at Heathrow: “We are thrilled that Heathrow has been rewarded for a third time at the prestigious World Airport Awards. Terminal 5 is a great showcase of our vision of Heathrow’s future and the level of passenger experience we are working to deliver right across our airport.

“Together with a shopping experience which responds to our customer’s demands, we are proud that our work towards becoming Europe’s hub of choice is being recognised by the most important judge, our passengers.”

http://mediacentre.heathrowairport.com/Press-releases/Hub-airport-wins-at-World-Airport-Awards-125.aspx

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See also

 

How much profit do airports make from their retail activities, rather than flying?

13.2.2013Heathrow got 21.3% of its income from retail in 2010, compared to 53% from aeronautical. On average each Heathrow passenger spent about £5.70 (maybe £5.90) at the airport, with women spending more than men (!). BAA data say frequent fliers spend more than infrequent fliers. In the year 2010/2011 Gatwick airport made £115.6m from retail, and another £51.7m  from car parking, with an average of £5.80 spent on retail per passenger. Stansted retail spending per passenger is about £4.00 to £4.20.  In the year 2010/2011 Heathrow made about £380 million per year on retail, Gatwick about £115, and Stansted net retail income fell from £79.8m in 2010 to £73.9m.  Manchester made about £70 million on retail, with about £3 per passenger.http://www.airportwatch.org.uk/?p=1045